For over sixty years, PerkinElmer has manufactured and serviced laboratory instruments across the globe. Although technologies have advanced, our commitment to excellence in service and support has remained. Our global team of over 1200 factory-trained service professionals provide a variety of service products for instruments from PerkinElmer, including:

• Annual and Multi-Year Service Plans: fixed maintenance costs on unlimited repairs
• Preventive Maintenance (PM): prevent downtime before it occurs
• Instrument Qualification: IQ OQ PQ for regulatory compliance
• On-Demand Repairs: maintenance conducted on a per incident basis
• Depot Repair: low cost maintenance conducted at dedicated Service Repair Centers (SRC)
• Training: onsite or online, standard or customized, application or instrument-specific
• Upgrades: ensure your PerkinElmer instrument is updated with the latest technological advancements for higher performance.

Multi-vendor service plans feature:

• PerkinElmer service engineers who are certified to repair, maintain and qualify all commonly used HPLC, LCMS, GC, GCMS technology platforms from manufacturers such as Agilent, Waters, Thermo and Gilson.
• Service and validation of your LC and GC regardless of the multi-vendor configuration of your specific system
• Dedicated multi-vendor parts sourcing teams that have negotiated agreements for the long term supply of multi-vendor parts and upgrades.
• Standardized FDA audit-proven validation protocols
• Dedicated Multi-vendor call centers where specialists take ownership of issues and ensure local PerkinElmer service engineers are deployed rapidly.
• Multi-vendor technical support teams that consistently ensure customers receive the support they need pre- and post repair.
• A Global Service Training network where PerkinElmer service engineers receive the most up to date training regardless of where they are located geographically

For many years, PerkinElmer has successfully performed thousands of repairs, preventive maintenance (PM) and validation calls on hundreds of different makes and models of instrumentation in the regulatory environment. The benefits of this expertise are now extended to your instrument – call your local PerkinElmer service engineer today.