A large Pharmaceutical R&D site with more than 5000 assets selected a OneSource Triage program to reduce costs and improve service quality. Nine PerkinElmer service engineers are dedicated to the site to perform multi-vendor PMs and repairs and two administrators manage preferred vendors called upon on a time and material basis.
A specialist drug delivery company with 2500 assets outsourced its metrology services to PerkinElmer and consolidated its PM and repair services under a OneSource Triage program.
Triage is PerkinElmer’s flag ship OneSource solution, which integrates asset management, managed maintenance, multi-vendor maintenance and multi-vendor qualification services into a single cohesive program. The triage model is particularly relevant to larger laboratories or multiple laboratories at the same site. As each site often has its own culture, history and requirements each Triage solution is tailored to each customer to ensure maximum program efficiency and performance is achieved.
The triage model usually, but not exclusively dedicates administration and technical resources to a specific site to manage the program, and provide direct multi vendor service on assets that are part of PerkinElmer’s technical competency. Repair problems are ‘triaged’ by an on-site engineer who either fixes it or diagnoses the problem and drives it through to resolution by managing a preferred external service provider in the same way a OneSource Managed Maintenance solution operates. Preventive maintenance for all assets is scheduled with scientists and preferred service providers by the on-site maintenance management resources. This combination of on-site resources is a proven, ultra efficient way of driving scheduled and unscheduled events through to a successful conclusion. The use of dedicated on-site engineers with on-site parts inventory is proven to provide the most cost efficient of all service models, and also one that provides the highest equipment uptime and scientist productivity.
In regulated environments, program scope often includes design and maintenance of a quality management system that dovetails into the client’s own quality processes and systems. The on-site team maintains quality documentation and provides support for internal and external audits. Custom multi-vendor qualification protocols are often provided as part of the quality system, streamlining the qualification process and relieving some of the burden of compliance. Programs often also provide metrology services ensuring items such as weights, measures and test equipment are re-calibrated as per defined SOPs.
The on-site resources allocated to a OneSource triage site provide a host of added value services such as quality management equipment moves, training, technical consultancy, equipment decommissioning, disposal and parts salvage.
Triage programs provide a single contract with a single consolidated invoice point and a single contact point for service for scientists and other stakeholders
Choose a OneSource Triage program to:
- Eliminate the administration burden of managing multiple service contracts
- Remove the need for scientists to chase down service providers and enable them to focus on science
- Gain control of your assets and maintenance spend
- Understand the performance of assets and service providers
- Accurately report costs to cost centers at the line item level
- Achieve the fastest possible response times and fix rates for your mission critical assets
- Improve the on-time delivery of scheduled events
- Ensure site SOPs are properly followed and results documented
- Ensure compliance is not compromised
- Control the quality and quantity of resources coming onto your site
- Realize the biggest cost savings
- Reduce costs over the period of the agreement
What services can be part of the Triage program?
OneSource Triage programs are tailored to individual client requirements and can include any combination of the following coverage types and services:
- Scheduled Preventive Maintenance
- Repair Maintenance
- Equipment Qualification
- Calibration
- Asset management and provider performance reporting
- Record Retention
- Updates and Upgrades
- Equipment moves