A crop science corporation selected a OneSource managed maintenance solution to manage thousands of key laboratory equipment assets at more than 15 sites across USA and Europe. The program is managed under a single global agreement and deploys a harmonized program management process across all sites.
A large pharmaceutical company selected a OneSource managed maintenance solution at multiple sites because it wanted to gain a better control of maintenance expenses, but retain original equipment manufacturers as service providers.
A OneSource Managed Maintenance program consolidates all your lab equipment maintenance requirements under a single provider, PerkinElmer. Years of experience qualifies PerkinElmer to recommend which assets can safely transitioned from full cover Original Equipment Manufacturer OEM service contracts to being support on a billable time and materials basis, without comprising equipment uptime, but reducing costs. A typical program contains a mixture of billable time and materials, and full and limited cover contracts based on individual client requirements. The model allows laboratories to select their preferred service provider at the line item level, which could be the Original Equipment Manufacturer (OEM) or a specialist independent.
Laboratories benefit from a single contract, single consolidated invoice point, and a single point of contact for service on all assets. PerkinElmer manages the on-time delivery of all service events ensuring preferred providers achieve mutually agreed performance standards.
Managed Maintenance solutions are managed from dedicated call centers based in Shelton, CT, U.S.A. and Woking, United Kingdom.
Choose a Managed Maintenance program to:
- retain your existing service providers, but have them managed much more effectively
- gain control of your maintenance spend and your assets so you can make better informed business decisions
- understand the value of individual service contracts
- understand the performance of assets and maintenance providers
- keep track of the scale, profile and location of your asset inventory
- create an efficient asset management process for laboratory equipment
- control and report all your maintenance costs at the line item level
- remove the administration burden of managing multiple providers and maintenance agreements
- ensure all scheduled Preventive Maintenance and Calibration/Qualification events are carried out on-time
- ensure all unplanned maintenance events are resolved in a timely fashion as per agreed performance metrics
- realize upfront costs savings to produce an immediate impact to bottom line profitability
- control cost of maintenance over the period of the agreement
- be able to seamlessly transition to a Triage program at any time, realizing further cost savings and more equipment uptime
What services can be part of a Managed Maintenance program?
OneSource managed maintenance programs are tailored to individual client requirements and can include any combination of the following coverage types and services:
- Scheduled Preventive Maintenance
- Repair Maintenance
- Equipment Qualification
- Calibration
- Asset management and provider performance reporting
- Record Retention
- Updates and Upgrades
- Equipment moves